Information about returns, replacements, refunds and product-related concerns at SARAS AUTO TECH.
SARAS AUTO TECH supplies automotive diagnostic scanners, OBD2 diagnostic tools, truck diagnostic equipment and related electronic products.
This policy explains how customers can request assistance with damaged, defective, incorrect or otherwise eligible products.
Return requests are reviewed according to the product condition, purchase details, applicable warranty, and the reason for the request.
Return request period: [INSERT CONFIRMED RETURN PERIOD].
Eligibility for change-of-mind returns, if offered, must be confirmed before purchase. This does not affect remedies available under applicable law.
If a product arrives damaged, is not functioning as described, or appears defective, please contact our support team promptly.
Provide the order number, product model, a description of the problem and, where practical, photographs or video evidence.
We will review the issue and advise on troubleshooting, inspection, repair, replacement or refund, as appropriate.
If the product received is different from the item ordered, please contact us with your order details and photographs.
We will verify the order and arrange an appropriate resolution.
Some automotive diagnostic scanners include software licenses, activation codes, subscriptions or manufacturer-controlled updates.
Eligibility for cancellation or refund of activated software depends on the license terms, the circumstances of purchase and applicable law.
Please confirm the software version, subscription duration, update entitlement and vehicle compatibility before purchasing.
Diagnostic functions vary according to vehicle manufacturer, model, year, ECU configuration and scanner software version.
Customers are encouraged to verify required functions before placing an order. If a product does not match an express compatibility representation made at the time of sale, please contact us for review.
Responsibility for return shipping charges depends on the reason for return and the applicable consumer rights.
Any charges payable by the customer will be communicated before return shipment is arranged.
Returned products may be inspected to verify the reported issue and the condition of the equipment and accessories.
Where a refund is due, the amount and payment method will be communicated to the customer.
Approved refunds will be processed through an agreed payment method, subject to payment provider processing times.
Refund processing period: [INSERT CONFIRMED REFUND TIMELINE].
Product warranties, where applicable, may be provided by the manufacturer, distributor or SARAS AUTO TECH.
Warranty duration, coverage and exclusions depend on the specific product and terms supplied at purchase.
Warranty support and statutory consumer remedies are separate from any optional change-of-mind return policy.
Nothing in this policy is intended to exclude or restrict consumer rights and remedies available under applicable Indian law.
For return, refund, replacement or warranty enquiries, please contact SARAS AUTO TECH through our official Contact Us page.
Our team can review your order details and guide you through the next steps.